Terms and Conditions - Tresor Trove Decorating and Hire

By engaging Tresor Trove (“we”, “us”) for styling services and/or equipment hire, the client (“the Customer”, “you”) agrees to the following Terms & Conditions.

1. Styling, Installation & Handover of Responsibility

Tresor Trove may provide delivery, installation, and on‑site styling services as part of the agreed booking.

Once Tresor Trove has completed installation and styling and departs the venue, full responsibility and risk transfers immediately and entirely to the Customer.

From this point onward, the Customer is solely responsible for:

• All hired equipment, décor, furniture, styling items, and installations
• Any damage, loss, accidents, injury, or incidents involving guests, vendors, children, or third parties
• Ensuring items are not moved, misused, altered, climbed on, or tampered with

Tresor Trove accepts no responsibility for damage, injury, or loss occurring after installation is completed, regardless of cause.

2. Hire Period & Return

All hired equipment and décor (“Equipment”) must be returned by the agreed date and time.

• Self‑return is at the Customer’s expense.
• Where collection is arranged, the Customer must provide safe, clear, and unrestricted access at the scheduled time.
• Late returns will incur additional hire fees per item, per day and may result in full replacement charges if subsequent bookings are impacted.

3. Condition of Equipment 

All Equipment must be returned in exactly the same condition as supplied.

• No fair wear and tear is accepted.
• Any damage, marking, staining, breakage, deterioration, missing components, or unclean condition — however minor — is chargeable to the Customer.
• This includes damage caused by weather, food, drinks, candles, open flames, guests, children, vendors, pets, or venue staff.

Tresor Trove’s assessment of condition and damage is final.

4. Damage, Loss & Replacement

The Customer is fully liable for all damage, loss, theft, or replacement costs.

• Repair or full replacement at current market value will be charged
• Replacement applies even if the item appears partially usable
• Additional charges may include cleaning, labour, sourcing, transport, and administration

Costs may be deducted from the security deposit, with any balance payable immediately.

5. Security Deposit ("Bond")

A security deposit and/or retainer is required to secure the booking.

• The deposit is not a limit of liability
• Damage, loss, late return, or cleaning costs exceeding the deposit must be paid in full by the Customer
• Deposits are not refundable where breaches occur

6. Use & Restrictions

The Customer agrees to:

• Use Equipment only for its intended purpose
• Not move, modify, dismantle, or relocate items
• Prevent guests and vendors from misusing items
• Ensure items are not exposed to weather, water, heat, candles, smoke machines, or unsafe conditions unless approved in writing

Tresor Trove may remove Equipment without refund if misuse is identified.

7. Risk, Storage & Supervision

From the moment installation is completed or equipment is collected, all risk lies with the Customer.

The Customer must ensure Equipment is:

• Supervised at all times
• Secured against theft or interference
• Protected from damage and unsafe conditions

8. Indemnity & Insurance

The Customer indemnifies and holds harmless Tresor Trove Decorating, including employees, contractors, and suppliers, against all claims, injury, death, loss, or damage arising from:

• The hire, installation, or use of Equipment
• Any accidents or incidents occurring after installation

The Customer assumes full and sole responsibility for all liability, loss, damage, injury, or accidents to persons or property arising from or connected to the hire, installation, or use of the equipment and décor for the entire hire period.

9. Payments

• Full payment must be received by the invoice due date
• The Customer is responsible for hire, styling, service, delivery, collection, and consumables
• Tresor Trove may withhold delivery or installation if payment is not received

10. Early Return

Returning Equipment early does not entitle the Customer to a refund or credit.

11. Cancellations & Refunds

All payments made to Tresor Trove Decorating are strictly non‑refundable in the event of cancellation, regardless of when the cancellation is made.

This includes deposits, retainers, hire fees, styling fees, and any other amounts paid. By confirming a booking, the Customer acknowledges that Tresor Trove Decorating reserves the event date and specific equipment exclusively for the Customer, thereby declining other potential business and preventing the equipment from being hired to other clients.

As a result, any payments made represent a genuine pre‑estimate of the loss suffered by Tresor Trove Decorating due to:

• Blocking the event date
• Reserving and removing equipment from availability
• Lost opportunities to accept alternative bookings

No refunds will be issued under any cancellation circumstances.

12. Privacy

Tresor Trove complies with the Australian Privacy Principles.

14. Acceptance of Terms

Booking confirmation, payment of any amount, or acceptance of services from Tresor Trove Decorating constitutes irrevocable acceptance of these Terms & Conditions. No variations, exclusions, or amendments will apply unless expressly agreed to in writing by Tresor Trove Decorating.

Effective from: 1 July 2019
(Last reviewed and updated: April 2026)

Tresor Trove (“we”, “us”, “our”) is committed to protecting the privacy and personal information of our clients, website visitors, and business contacts.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our website, services, or any platform related to our business activities.

We may update this Privacy Policy from time to time. Any changes will be published on this page and will apply from the date of publication.

1. Information We Collect

We may collect and hold personal information including, but not limited to:

• Your name and business name (if applicable)
• Contact details including email address, telephone number, and address
• Payment and billing information
• Event details and preferences
• Demographic information such as postcode
• Information relevant to quotations, bookings, contracts, surveys, or promotions
• Any other information you voluntarily provide to us

2. How We Use Your Information

We collect and use personal information for the purpose of conducting our business and providing our services, including:

• Responding to enquiries and providing quotes
• Booking and delivering styling, hire, and related services
• Internal record keeping and administration
• Invoicing and processing payments
• Preparing contracts and agreements
• Improving our services, products, and customer experience
• Communicating important information relating to your booking or enquiry
• Sending occasional promotional communications where permitted by law
• Market research and business development

We will never sell, rent, or trade your personal information to third parties.

3. Disclosure of Information

We may disclose personal information only where reasonably required to:

• Deliver our services (e.g. trusted suppliers or service providers)
• Comply with legal or regulatory obligations

Any third parties engaged by us are required to handle personal information in accordance with applicable privacy laws.

4. Data Security

We are committed to ensuring that your personal information is secure. We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure through appropriate physical, electronic, and managerial safeguards.

5. Cookies & Website Analytics

Our website may use cookies to improve functionality and user experience.

Cookies are small data files stored on your device that help us understand website traffic and how visitors use our site.

• Cookies help us analyse website usage for statistical and performance purposes
• No personally identifiable information is collected through cookies unless voluntarily provided
• You may choose to accept or decline cookies through your browser settings
• Declining cookies may limit certain website functionality

6. Links to External Websites

Our website may contain links to third‑party websites or platforms. Once you leave our site, we have no control over how those websites collect or handle your information. We encourage you to review the privacy policies of any external websites you visit.

7. Access & Correction

You may request access to personal information we hold about you and ask for corrections if it is inaccurate, incomplete, or out of date, subject to legal requirements.

8. Privacy Complaints

If you have any concerns about how we handle your personal information, please contact us directly so we can address the matter promptly and fairly.

9. Contact Us

For any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Tresor Trove - Wedding and Event Styling
Email: info@tresortrovedecorating.com.au